Category: Selling Tips & Tricks

How to Reclaim Final Value Fees

When an item sells on eBay, the seller is charged what is called a final value fee. The fee charged is a percentage based on the total amount of the sale and the category of item. The percentage amount ranges from 6 to 9% but the maximum possible to be charged to sellers is $750….

Continue reading

How to Rank Higher on eBay’s Cassini Search

eBay’s current search engine Cassini was launched in 2013 with the purpose of connecting buyers to listings they are most likely to purchase from faster and easier than before. As with all search engines, Cassini works on a secret algorithm, which means it scores and orders listings according to its own criteria. This algorithm is…

Continue reading

Packing Tips to Ensure Items Do Not Arrive Damaged

There are two principal reasons to take care when packaging and sending items to buyers. The first is that sellers are responsible for items until the buyer receives them. If an item is damaged during transit, the buyer has the right to request a refund based on the item not matching the description in the…

Continue reading

Getting Shipping Rates Right

Listing an item on eBay isn’t only about providing great photos and an accurate description; the cost of shipping is also an important factor for interested buyers. Buyers hate getting ‘ripped off’ by extortionate postage costs. There are three main ways to communicate to the buyer how much shipping will cost for an item. Calculated…

Continue reading

How to Get More Buyer Feedback

Whenever something is sold on eBay, a buyer has the opportunity to leave the seller negative, neutral or positive Feedback rating plus detailed seller ratings. The Feedback system develops the seller’s reputation on eBay, which both buyers and eBay itself take note of. A strong Feedback profile enables the seller to receive better search result…

Continue reading

To Ship Free, or Not to Ship Free?

eBay actively encourages sellers to offer free shipping and handling on items via rating rewards, higher search placement and initiatives such as “Fast ‘N Free.” While these benefits are undeniable, providing free shipping is not necessarily advantageous to every eBay seller’s business as I will explore here. Free shipping = lower fees? One important point…

Continue reading

Does eBay’s GSP Make International E-commerce Better for Buyers?

After publishing an article entitled Using eBay’s Global Shipping Program – a guide for new sellers I was very interested to read so many comments left by our readers. There were comments both praising and critical of eBay’s new Global Shipping Program (GSP). Those critical of the program were very strongly opposed to the new offering from the e-commerce giant. The eBay community…

Continue reading

Common Post-sale Buyer Requests

Selling the item is only the start of a seller’s interaction with a buyer. As with other online purchases, buyers may have questions or concerns following the sale. Here are some of the most common requests to expect a variation of. Changing the shipping address It is inevitable that at some point sellers will be…

Continue reading