Category: Selling Tips & Tricks

The Need to Know About eBay’s New Service Metrics Program

Announced in the 2018 Summer Update, eBay describes service metrics as being part of a new competitive insights program to help sellers understand and manage buyers’ ‘item not as described’ and ‘item not received’ requests better. For sellers, it is another service standards measurement designed to improve buyer satisfaction and, hopefully, increase repeat sales. Keep…

Continue reading

6 Ways to Level-up Your eBay Selling

After a few dozen sales completed, new eBay sellers often start looking for ways to improve and grow their business. Prepared for this exact scenario, eBay has many different selling tools to make life easier for sellers. Here are six ways new sellers can take their eBay selling business to the next level. 1. Use…

Continue reading

How to Sell Broken or Defective Items on eBay

eBay has a reputation as an online marketplace for quality used items and well as, increasingly, brand new items. However, it is also a popular forum to sell broken or defective items. In fact, the first item sold on eBay in 1995 by founder Pierre Omidyar was a broken laser pointer. Almost a throwback to the…

Continue reading

Using the Global Shipping Program As a Seller

The Global Shipping Program (GSP) must be one of the most controversial features of eBay. Our New Seller’s Guide to the GSP still receives plenty of attention and comments, even years after publishing. I thought it was about time we dug further into the Global Shipping Program debate. Let’s start at the beginning. Why sell…

Continue reading

How to Reclaim Insertion Fee Credits on eBay

Most listings on eBay come with an insertion fee. This is a flat charge that varies depending on the type of listing. Insertion fees are eBay’s way of charging sellers for the opportunity to advertise on their site. All eBay sellers receive a certain amount of free listings every month, but any listings above this are…

Continue reading

5 Alternative Ways to Promote eBay Listings

There is no doubt that eBay’s search engine Cassini is buyer focused. The algorithm is designed to connect buyers to the most listings that Cassini believes they are most likely to purchase from. This initially sounds like a win-win for both buyers and sellers but the truth is that it is not quite this simple. Indeed, many…

Continue reading

An Absolute Beginner’s Guide to the eBay Feedback System

The Feedback system is one of the most distinctive features of eBay’s marketplace and was created in 1996, just six months after eBay was founded. Users were encouraged to “give praise where it’s due; make complaints where appropriate” by eBay’s founder Pierre Omidyar. While the system may have been through several notable updates since then and…

Continue reading

Blocking eBay Bidders and Buyers

Just as it is sometimes necessary to block certain email senders from sending spam, it is also sometimes necessary to prevent certain eBay users from placing a bid or buying an item. For this reason, eBay allows sellers to block users from bidding on or buying their items in a couple of different ways. Read…

Continue reading