Not all eBay transactions are completed successfully. It’s crucial to know what to do when things go wrong and how to prevent such issues happening again.
Also known as ‘chargebacks,’ payment disputes are a common irritation for many online retailers, including eBay sellers. In this post, find out everything you need to know about payment disputes on eBay, including how to handle, challenge and resolve them. What is a payment dispute? A payment dispute occurs when a buyer indicates an issue…
Returns and refunds are an inevitable part of selling on eBay. There are a few different options available to respond to return requests, one which being a partial refund. This post will give you the full lowdown on the what, why and how of partial refunds, as well as some of the more controversial discussions…
Returns are an unavoidable part of selling on eBay, even for sellers who try to implement a ‘no returns’ policy. While valid exemptions exist, there is also the issue of return fraud. With the aim of educating new sellers of ongoing selling risks, this article will explain the what, why and how of fraudulent returns…
Buyer’s remorse is an unavoidable part of any retail business. When selling online, however, it becomes a more complex issue. The process of shipping unwanted items between seller and buyer can be a costly and time consuming process. This article will examine the issue of buyer’s remorse on eBay and how sellers can deal with…
However sophisticated and wide reaching our global mailing system is, occasional shipping delays are a fact of life. Weather, holidays, emergencies and, of course, global crises can severely interfere with the regular flow of mail. Packages on their way to international destinations can get stuck in customs for weeks and months without rhyme or reason….
As much as eBay sellers would prefer all sales to be completed successfully, buyer returns are an inevitable part of doing business on the online marketplace. There are, of course, numerous ways a seller can lose money while dealing with a return. Some examples include: Lost money on returning shipping if applicable Wasted time spent…
When deciding on disputed cases between buyers and sellers, eBay claims to do their best to come to the ‘fairest decision.’ Sometimes, however, the case decision made can feel anything but fair for sellers. In this situation, not all is lost yet. Sellers can still appeal a case decision to attempt to reverse eBay’s conclusion. Of…
Not every sale on eBay is a successful one. An occupational hazard of selling, disputes and issues with buyers are unfortunately inevitable. Sellers who are prepared for these types of situations will be able to move past the problem confidently and quickly. Read on to discover the complete eBay resolution process from dispute to appeal,…
While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. Buyers have up to…
Every transaction on eBay is undoubtedly a little bit different, yet there are a number of common issues with buyers that sellers encounter time and time again. Some are fairly insignificant and easy to rectify while others require much more time and consideration to resolve. The best way to handle disputes with buyers, however, is…