Category: Post-Sale Issues

Not all eBay transactions are completed successfully. It’s crucial to know what to do when things go wrong and how to prevent such issues happening again.

How to Deal with Buyer’s Remorse on eBay

Buyer’s remorse is an unavoidable part of any retail business. When selling online, however, it becomes a more complex issue. The process of shipping unwanted items between seller and buyer can be a costly and time consuming process. This article will examine the issue of buyer’s remorse on eBay and how sellers can deal with…

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How to Deal with Shipping Delays on eBay

However sophisticated and wide reaching our global mailing system is, occasional shipping delays are a fact of life. Weather, holidays, emergencies and, of course, global crises can severely interfere with the regular flow of mail. Packages on their way to international destinations can get stuck in customs for weeks and months without rhyme or reason….

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How to Save Time with Returns on eBay

As much as eBay sellers would prefer all sales to be completed successfully, buyer returns are an inevitable part of doing business on the online marketplace. There are, of course, numerous ways a seller can lose money while dealing with a return. Some examples include: Lost money on returning shipping if applicable Wasted time spent…

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How to Appeal eBay Case Decisions: a Seller’s Guide

When deciding on disputed cases between buyers and sellers, eBay claims to do their best to come to the ‘fairest decision.’ Sometimes, however, the case decision made can feel anything but fair for sellers. In this situation, not all is lost yet. Sellers can still appeal a case decision to attempt to reverse eBay’s conclusion. Of…

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The eBay Resolution Process: a Guide

Not every sale on eBay is a successful one. An occupational hazard of selling, disputes and issues with buyers are unfortunately inevitable. Sellers who are prepared for these types of situations will be able to move past the problem confidently and quickly. Read on to discover the complete eBay resolution process from dispute to appeal,…

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What eBay Sellers Should Do when an Item Goes Missing

While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. Buyers have up to…

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How to Prevent Common Issues with Buyers on eBay

Every transaction on eBay is undoubtedly a little bit different, yet there are a number of common issues with buyers that sellers encounter time and time again. Some are fairly insignificant and easy to rectify while others require much more time and consideration to resolve. The best way to handle disputes with buyers, however, is…

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How to Resolve Common Issues with Buyers on eBay

Most transactions on eBay are processed seamlessly. Despite wishful thinking, it is inevitable that a small percentage of eBay purchases involve issues between buyer and seller. Some of these are avoidable while others are not. In any case, there are a number of transaction problems that appear again and again, requiring sellers take action and…

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Blocking eBay Bidders and Buyers

Just as it is sometimes necessary to block certain email senders from sending spam, it is also sometimes necessary to prevent certain eBay users from placing a bid or buying an item. For this reason, eBay allows sellers to block users from bidding on or buying their items in a couple of different ways. Read…

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How to Deal with Negative Feedback

Feedback is┬áthe core component of a seller’s reputation on eBay. Buyers use Feedback scores to guide them towards trustworthy sellers. Feedback is also used by eBay to monitor the performance of sellers and reward high performers with programs such as Top Rated Seller. With Feedback being so integral to the eBay experience, it is easy…

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