Troubleshooting

Are you having an issue with Auction Nudge? This page runs through some of the more common problems users experience.

Auction Nudge is Not Loading

If Auction Nudge displays nothing at all:

Ad Blockers

A common reason for Auction Nudge not loading is the use of ad blocking browser plugins. If you are using such a plugin, disable it, or add an exception to see if Auction Nudge loads without it.

Local Development

Are you developing your site locally without running it on a web server? If so, this may cause your code snippet to load incorrectly. This can be easily fixed by editing your code snippet as follows:

//CHANGE FROM:
<script type="text/javascript" src="//www.auctionnudge.com/


//CHANGE TO:
<script type="text/javascript" src="http://www.auctionnudge.com/

JavaScript Errors

Another reason for Auction Nudge failing to load on your page could be JavaScript errors from other scripts. You can check for these in your browser's error console.

Your Items Aren't Showing As Expected

To reduce server load, Auction Nudge does not update every time it is loaded on your site.

Instead, the tools update as follows:

These update times aim to optimise server resources by updating the most important feeds (i.e. those displaying active eBay items) more frequently than ones that change only occasionally (i.e. profile/feedback information).

Long Periods of Inactivity

Users who have not had active eBay items for over a month may have to wait slightly longer for their feed to update.

In this situation, once their feed updates and the user again has active items, their feed will return to updating every 15 minutes. Longer periods of inactivity will further reduce the frequency of updates.

Check with eBay

If all or some of your items are not displayed by Auction Nudge, ensure the item(s) in question are being displayed on your eBay "Items for sale from [your_ebay_username]" page.

You can find this page by going to one of your listings and clicking on "See other items" under "Seller information". If an item is not listed on this page, then this is an issue or delay with eBay.

Since Auction Nudge relies on eBay for its data source, items can only be displayed once they are appearing fully on eBay itself.

Viewing All of Your Items

Auction Nudge can show up to 100 items per page, and items can span multiple pages using the in-built pagination links.

Using the Show # Items Per Page option, you can specify the number of items you want display per page, the maximum number of items per page is 100. You can display multiple pages of items using the "Show multiple pages" option.

Pagination is displayed if the Show multiple pages option is enabled and you have more items listed than the value for the "Show # Items Per Page" option. If this is the case, Previous and Next links will be displayed above and below the items to enable users to paginate between multiple pages of items.

Pagination is not supported in some old versions of Internet Explorer (it is supported in IE 9+). You can choose to hide the pagination areas from these versions by adding the following HTML into the <head> element of your page:


<!--[if lt IE 9]>
  <style type="text/css">
    div#auction-nudge-items ul.an-page-wrap {
      display: none;
    }
  </style>
<![endif]-->  

View the Customize page for details on how to adjust the pagination area appearance.

Show More or Filter Feedback Entries

Auction Nudge can show up to 5 of the most recent feedback comments for your eBay username.

There was a time when more feedback entries could be displayed, as well as the ability to filter by feedback type. Unfortunately, it is currently not possible to show more than 5 entries or to filter them.

Browser Compatibility

Auction Nudge works in all modern browsers.

Because Auction Nudge is powered by open web standards (HTML, CSS and JavaScript) browser support is very good for all tools and themes. However, as with any web page, cross browser issues can arise.

Multiple Instances of Auction Nudge on a Single Page

By default, Auction Nudge only supports displaying one instance of each tool per page.

This means if you try to install more than one code snippet for the same tool on a page, you will experience unexpected results.

There is, however, a workaround for this using the <iframe> element. The steps involved are:

  1. Create two blank web pages
  2. Install a single Auction Nudge code snippet on each (with the desired options)
  3. On the page where you would like Auction Nudge to display, create two <iframe src="..."> elements with the src attribute pointing to each of the web pages you just created
  4. If scrollbars are displayed, you can remove these by specifying the size of the <iframe> elements. You can do this either using the <iframe src="..." width="..." height="..."> HTML attributes, or using CSS (as in the demo).

<p><b>Snippet A</b></p>

<!-- This iframe displays a page with one code snippet installed -->
<iframe src="help-iframed-a.html"></iframe>

<p><b>Snippet B</b></p>		
	
<!-- This iframe displays another page with a different code snippet installed -->		
<iframe src="help-iframed-b.html"></iframe>

View full example

International eBay Site Support

Unfortunately, Auction Nudge does not support every international eBay site.

All Auction Nudge tools supports the following eBay sites:

  • eBay US
  • eBay UK
  • eBay Canada
  • eBay Australia
  • eBay Belgium
  • eBay Germany
  • eBay France
  • eBay Spain
  • eBay Austria
  • eBay Italy
  • eBay Netherlands
  • eBay Ireland
  • eBay Switzerland

This is constrained by eBay, so if your country is not listed then, unfortunately, Auction Nudge can not currently support it.