Troubleshooting

Auction Nudge is Not Loading

If Auction Nudge displays nothing at all.

Ad Blockers

A common reason for Auction Nudge not loading is the use of ad blocking browser plugins. If you are using such a plugin, disable it, or add an exception to see if Auction Nudge loads without it.

JavaScript Errors

Another reason for Auction Nudge failing to load on your page could be JavaScript errors from other scripts. You can check for these in your browser's error console.

Checking for JavaScript Errors

To check for JavaScript errors, open your browser's developer tools and look for the "Console" tab. If there are any errors, they will be displayed here.

To open the developer tools, try right-clicking on the page and selecting "Inspect" or "Inspect Element", or use the following keyboard shortcuts:

Google Chrome

• Windows/Linux: Press Ctrl + Shift + J
• Mac: Press Cmd + Option + J

Mozilla Firefox

• Windows/Linux: Press Ctrl + Shift + K
• Mac: Press Cmd + Option + K

Microsoft Edge

• Windows/Linux: Press Ctrl + Shift + J
• Mac: Press Cmd + Option + J

Apple Safari

• Mac: Press Cmd + Option + C

Note: You may need to enable the "Develop" menu in Safari's preferences under the "Advanced" tab.

Your Items Aren't Showing as Expected

To reduce server load, Auction Nudge does not update every time it is loaded on your site.

Instead, the Your eBay Listings tool updates every 15 minutes.

New Accounts / Username Changes on eBay

If you are displaying items for a new eBay account, or have recently changed your username then you may experience a delay before all of your eBay items are displayed. This delay is on eBay's end, please see the Check on eBay section below.

Check on eBay

If all or some of your items are not displayed by Auction Nudge, ensure the item(s) in question are being displayed on your eBay "Items for sale from [your_ebay_username]" page.

You can find this page by going to one of your listings and clicking on the "See other items" link under "Seller information", or by using the following URL:

https://www.ebay.[your_ebay_site_tld]/sch/i.html?_ssn=[your_ebay_username]

For example:

https://www.ebay.co.uk/sch/i.html?_ssn=soundswholesale

If an item is not listed on this page, then this is an issue or delay with eBay. This is especially common for new eBay users, so some patience is required.

Since Auction Nudge relies on eBay for its data source, items can only be displayed once they are appearing fully on eBay itself.

Viewing All of Your Items

Auction Nudge can show up to 100 items per page, and items can span multiple pages using the in-built pagination links.

Using the Show # Items Per Page option, you can specify the number of items you want display per page, the maximum number of items per page is 100. You can display multiple pages of items using the "Pagination" option.

Pagination is displayed if the Pagination option is enabled and you have more items listed than the value for the "Show # Items Per Page" option. If this is the case, Previous and Next links will be displayed above and below the items to enable users to paginate between multiple pages of items.

View the Customize page for details on how to adjust the pagination area appearance.

International eBay Site Support

Unfortunately, Auction Nudge does not support every international eBay site.

All Auction Nudge tools supports the following eBay sites:

• eBay US
• eBay UK
• eBay Canada
• eBay Australia
• eBay Belgium
• eBay Germany
• eBay France
• eBay Spain
• eBay Austria
• eBay Italy
• eBay Netherlands
• eBay Ireland
• eBay Switzerland
• eBay Poland

This is constrained by eBay, so if your country is not listed then, unfortunately, Auction Nudge can not currently support it.